Enterprise support · SaaS troubleshooting · Customer ownership
I'm Alex Hill. I help customers work through complex software problems, from APIs and SQL to the workflows that connect them. My background is in enterprise SaaS support, where clear communication, careful troubleshooting, and following an issue through to resolution matter just as much as technical knowledge.
Explore my projects Download résuméMy background combines technical troubleshooting, customer ownership, and helping teammates succeed. I'm exploring opportunities in management and information security.
Leadership
At Bullhorn, I mentored colleagues and led cross-training alongside my enterprise support responsibilities. My earlier project management experience taught me to coordinate work and keep delivery on track.
I'm looking to build on that foundation in a role managing and developing a team.
Information security
I'm developing my security skills through hands-on learning on TryHackMe, building on experience troubleshooting applications, APIs, databases, and integrations.
I'm working toward my first formal information security role, bringing analytical thinking, clear documentation, and ownership of complex issues.
Tools built around things I'm curious about, with a focus on making information easier to explore and use.
Vehicle research
A dashboard for finding and comparing 2006–2007 Lexus LX470 listings. It brings prices, mileage, vehicle history, and completed auction sales together to make the search easier.
Automated listing collection, VIN matching, and price history.
Open project
Watch collecting
A fantasy watch-collecting app for exploring a curated catalog and building a collection with a virtual budget. A way to enjoy the hunt without spending real money.
Watch discovery, saved favorites, and a collection stored in the browser.
Open project
Market research
A market breadth dashboard for exploring how stocks across the S&P 500 are moving. It brings participation indicators, historical comparisons, and rule-based backtesting into one research workspace.
Python, Streamlit, and DuckDB for data analysis and visualization.
Open projectTechnical problem-solving, customer ownership, and team development.
SureCost
2025 — Present
Partner with pharmacies and vendors to resolve operational blockers and help customers get more value from the platform.
Learfield · Part-time
2024 — Present
Oversee live and recorded audio production for collegiate sports broadcasts.
Bullhorn
2020 — 2024
Provided advanced SaaS support and account ownership for enterprise clients with combined annual recurring revenue exceeding $4 million and a renewal rate above 95%.
Kelly Connect Services
2019 — 2020
Delivered remote technical support across Apple products and software, consistently exceeding customer satisfaction and issue-resolution goals.
Top Shelf Installations
2017 — 2019
Led multiple merchandising projects across North Carolina for an R.J. Reynolds contractor, ensuring timely and successful execution.
Associate Degree in Applied Science, Business Administration
2008 — 2010
Continued degree credit courses, Computer Science
2014 — 2015
Interested in discussing an opportunity? I'd welcome a conversation about your team and how my experience could contribute.
Or copy my email: StephenAlexanderHill@gmail.com